Enter our support e-mail (support@thewinecellarbook.com) in the section “or use e-mail” and select the option “Save invitation as a file”.

Deselect the “Require the recipient to use a password” or if you select it you have to let us know this password, then click on the button “Save Invitation”.

The file “RAInvitation.msrcincident” is saved in your “My Documents” folder, use your right mouse button to click on this file and select the option “Sent To” and from the menu which is then displayed select the option “Mail Recipient”.

You should then see the e-mail composition window of the e-mail software you are using, on our machine this is Thunderbird, send the e-mail to our support address.  You might want to add the date and time you have previously arranged for us to have an RA support session.

When we start the RA session you will see a window like below (note that the user ID is wbruhin and not support), you have to click on the “Yes” button for us to be able to view your PC’s screen.

At this point we will be able to see what is on your PC’s screen and what action you are performing.  In the “Message entry” section you can type questions and we can respond to them.  At any point you can disconnect the session by clicking on the appropriate button.

Should we need to have control of the mouse and the keyboard we will request it and you will see the following screen, you need to click on the “yes” button for us to take control.  At any point can you cancel the control by pressing the “Esc” key (top left of your keyboard) and we will only be able to see your PC’s screen but can no longer control the keyboard and/or mouse.